TERMS, CONDITIONS AND POLICIES PT VIFA
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Indonesia is a sister company of PT VIFA MANDIRI PRATAMA.
PT VIFA MANDIRI PRATAMA also operating under the name of PT. VIFA
HOLIDAY, is a licensed travel agent and member of ASITA, the
Indonesian Association of Travel Agents, registration nr. 0106/R/DPD.
Article 1, BOOKING
When you confirmed a booking with us legal obligations arise and
your right to refund of monies charged to your credit card or paid
in any other way agreed by us, are limited by our terms and policies
and by the conditions of the particular supplier. You must not make
any booking through PT. VIFA HOLIDAY unless you understand and agree
all our terms and policies. Once payment is made for the booking, it
is deemed that you have read and understood the terms and conditions
for the booking. If you have any queries please contact us before
making any booking for any service.
Article 2, AGENCY
Products and services are sold by PT VIFA HOLIDAY as an agent for
airline, shipping and wholesale companies and other suppliers
providing services, including accommodation, guidance and
transportation services. PT VIFA HOLIDAY is not a provider of
services and has no responsibility for services provided or not
provided by any party. We give and make no warranty or
representation regarding the standard of any service or product to
be supplied and no person has authority to make any such
representation or warranty on behalf of PT. VIFA HOLIDAY. All
tickets, coupons, exchange orders, vouchers and receipts are issued
subject to the appropriate tariffs and terms and conditions of sale
of suppliers and these terms. They are issued by us as agent only.
We have no responsibility, and extend no guarantees for discontinued
promotions, airfares or specific holiday products.
Article 3, LIABILITY
PT VIFA HOLIDAY has no liability for any act, omission or default,
whether negligent or otherwise, of airlines, car rental operators,
public and private shipping companies, boat charter operators,
hoteliers, tour operators or any other supplier. We have no
liability for any loss or damage occasioned by the negligence, act
or omission of any supplier or other third party. We reserve the
right to cancel or modify itineraries or bookings where
circumstances require. In circumstances where liability of PT VIFA
HOLIDAY cannot be excluded, such liability is limited to the value
of the purchased travel arrangements. PT VIFA reserves the right to
decline any booking for any individual on any tour or other service.
Article 4, PROMOTIONAL MATERIALS
Photographs and illustrations and other promotional material are for
promotion purposes only. They do not represent any benefit that will
be included in any arrangements made by you.
Article 5, PASSENGER NAME
It is essential that you enter details of each traveler correctly
and according to passport or other identification. Some suppliers
will deny carriage if the traveler's name varies from your booking
and may cancel automatically if the traveler's name is amended. PT
VIFA HOLIDAY has no responsibility for any loss or damage arising
from incorrect entry of traveler's name any inability to travel as a
result of carrier's policies.
Article 6, UNLICENSED ENTITY DISCLAIMER
If you request PT VIFA HOLIDAY to arrange for the provision of
products or services by a person or company which is not licensed in
accordance with any applicable law, PT VIFA HOLIDAY accepts no
liability (whether in contract, for negligence or otherwise) for any
loss or damage suffered by you or any third party as a result.
Article 7, SPECIAL CONDITIONS FOR PRODUCTS
The terms as displayed, apply generally to all the products and
packages sold by PT VIFA HOLIDAY Some products also have special
conditions applying to them. Airlines, hotels, wholesalers and other
suppliers have various other terms and conditions relating to the
purchase of these goods and services. Some of those terms will be
displayed in the Rules applicable to a particular product, but not
all. For example, suppliers often limit or exclude liability in
respect of death, personal injury, delay and loss or damage to
baggage, however we do not have those conditions to display. It is
your responsibility to check those terms and conditions before
making a booking through PT VIFA HOLIDAY.
Article 8, AIR FARES...SPECIAL CONDITIONS
There are numerous rules and regulations affecting most advance
purchase and other discounted air fares, which involve substantial
cancellation or amendment fees, and in some instances there are no
refunds whatsoever on cancelled holidays and or air tickets should
you need to amend or cancel your travel plans. If you have any
queries regarding these fees please do not hesitate to contact our
office. You must read the Rules and check the conditions applicable
to every airfare and ensure that you accept those Rules and
conditions before you make a booking. If the Rules and conditions
are not displayed you should contact our office. Once you confirm a
booking and make payment you are bound by the Rules and conditions
applicable to the relevant supplier.
Article 9, PHOTO ID
All airlines require the production of Photo ID when checking in
with an e-ticket. Your ID must match with the name of the passenger
on the ticket.
Article 10, PASSPORT
All individuals departing from their home country must be in
possession of a valid passport. If your passport is due to expire
within six months of your return arrival back to your home country
then under normal circumstances you should obtain a new passport.
Article 11, RATES AND PRICE VARIATIONS
We reserve the right to vary published rates in the event of changes
in exchange rates or price rises made by wholesalers or other
suppliers. If the cost of any service increases due to exchange rate
fluctuations, price increases, tax changes or any other reason, you
must pay the increase when notified. We are not liable in any way if
any increase occurs. Rates quoted are per tour, per night
accommodation, per crossing ferries, per package; as appropriate to
the particular product. Car rental is based on a 24 hour period
commencing from the time of pick-up throughout unless otherwise
specified. All prices are subject to availability and can be
withdrawn or varied without notice.
Article 12, PRICE INCLUSIONS AND EXCLUSIONS
Items included in the prices or rates of the products are specified
in each section. Prices do not include, meals other than as stated
in itineraries, any air fares unless stated, Government departure
taxes, passport and visa charges, vaccination fees, airport taxes,
port dues, park entrance fees, any items of a personal nature such
as telephone calls, beverages, laundry, excess baggage charges and
gratuities, travel insurance or other items not specified.
Article 13, PAYMENT
VIFA HOLIDAY Tours & Travel distinguishes the payment of airplane
tickets from the payment of the land or sea tour. They will be
quoted separately on your quotation.
Article 14, BOOKING/ CANCELLATION LAND AND SEA ARRANGEMENT
Within 10 days after your tour reservation is made, a deposit of 30%
of the total amount of the land/sea tour should be transferred into
our bank account. As soon as your deposit is received in our account
we will send you confirmation and your reservation becomes a final
booking. If we did not receive the deposit within 10 days, your
reservation will be canceled.
The outstanding amount of the land arrangement should be settled and
received in our bank account 8 weeks before departure.
If your reservation is made 8 weeks or less before start of tour,
the total amount of the land arrangement should be received in our
bank account as soon as possible.
A written cancellation received by us more than 8 weeks before the
start of tour will result in the loss of the deposit.
A written cancellation received by us between 8 weeks until 4 weeks
before the start of tour will result in the loss of 50% of the total
amount of the land /sea arrangement.
A written cancellation received by us 4 weeks until one week before
the start of tour will result in the loss of 70% of the total amount
of the land/sea arrangement.
Cancellation within one week before the start of tour will result in
loss of the total amount of the land/sea arrangement.
All refunds will be transferred in your account within 4 weeks on
receipt of your written cancellation. This article applies unless
specified otherwise in the QUOTATION, RESERVATION/INVOICE OR
CONFIRMATION FORM send to you.